Privacy Policy

Company: Mottes Hair Style Website: https://motteshairsystem.com Last Updated: August 5, 2025

1. Introduction

Welcome to Mottes Hair Style. Your privacy is of the utmost importance to us. This Privacy Policy outlines how Mottes Hair Style (“we”, “our”, “us”) collects, uses, stores, and shares your personal information when you visit our website, https://motteshairsystem.com (the “website”), or purchase our products and services.

We are committed to protecting your personal information and complying with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Who We Are and Contact Information

For any questions related to this policy or your personal information, you can contact us:

• Company Name: Mottes Hair Style
• Address: 303-6780 Newman Blvd, Lasalle, Quebec H8N 0H5, Canada
• Privacy Contact Email: paulomottes@hotmail.com
• Phone Number: +14389265408

3. The Information We Collect

We collect information in two main ways: information you provide to us directly and information we collect automatically.

3.1. Information You Provide to Us Directly

We collect the information you voluntarily enter on our website, such as:

• Contact and Identification Information: Your full name, email address, phone number, and shipping and billing address.
• Payment Information: Your payment details are collected and processed securely by our payment partner, Stripe. We do not store your credit card details on our servers.
• Account Information: If you create an account on our website, we will collect your username, password, and other profile information.
• Information for Custom Products: For the creation of custom hair prostheses, we may collect additional and sensitive information, such as photos, measurements, and specifications about your hair preferences. We will only collect this data with your express consent for the purpose of producing your order.
• Canadian Identification: We collect an identification number for the purpose of [specify purpose, e.g., identity verification to prevent fraud, for tax purposes].
• Communications: We keep a record of your communications with us, whether by email, phone, or through our chat service (Intercom Messenger).

3.2. Information We Collect Automatically

When you browse our website, we automatically collect certain information through cookies and similar technologies. This includes:

• Device and Browse Data: Your IP address, browser type, operating system, pages visited, and time spent on the site.
• Tracking Data: We use technologies like the Facebook Pixel to understand the effectiveness of our marketing campaigns and to display relevant advertisements.

For a detailed list of all cookies and technologies in use, please see our Cookie Policy.

4. How and Why We Use Your Information

We use your personal information for the following purposes:

• To Process and Fulfill Your Order: We use your name, address, and payment information to process your purchase and ship your products.
• For Communication and Customer Support: To send you order confirmations, shipping updates, and to respond to your inquiries through our support channels, including Intercom Messenger.
• For Marketing and Promotions: With your consent, we may send you newsletters, special offers, and other marketing communications. You may unsubscribe at any time.
• For Targeted Advertising: We use the Facebook Pixel and other marketing cookies to display personalized ads to you on other platforms.
• To Improve Our Website: We analyze how users interact with our site to optimize functionality, user experience, and performance.
• For Security and Legal Compliance: To prevent fraud, protect the security of our website, and comply with our legal and tax obligations.

5. Who We Share Your Information With

We do not sell your personal information. However, we do share information with trusted third-party partners who help us operate our business:

• E-commerce Platform: Our website is built on the WordPress platform with WooCommerce store functionality, which processes your data when you make a purchase.
• Payment Processors: We share information with Stripe to securely process payments.
• Shipping Carriers: We provide your name and address to shipping companies such as [e.g., Canada Post, FedEx, etc.] to deliver your order.
• Marketing and Communication Tools: We use Intercom Messenger for support chat and marketing, and the Facebook Pixel for advertising.
• Analytics Tools: We use analytics cookies like Sourcebuster JS to understand our website traffic.
• Legal Obligations: We may disclose your information if required by law or to protect our legal rights.

6. Your Privacy Rights (Under PIPEDA)

You have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request the correction of data that is inaccurate or incomplete.
• Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your data at any time.
• Right to Deletion (Right to be Forgotten): You may request the deletion of your data, subject to certain legal exceptions (such as the need to keep records for tax purposes).
• Right to Complain: You have the right to address a challenge concerning our compliance with PIPEDA to our organisation, and if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us at: paulomottes@hotmail.com.

7. Data Security and Retention

We employ security measures to protect your information, including the use of SSL encryption and partnering with vendors who adhere to high security standards.

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Children’s Privacy

Our website is not intended for individuals under the age of [18]. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will indicate when the latest changes were made. We recommend that you review this page periodically.

Next Steps:

1. Fill in the bracketed [...] information: Complete the missing details.
2. Legal Review: VERY IMPORTANT! This is a comprehensive draft, but it is not a substitute for legal advice. I strongly recommend having a legal professional in Canada review this document to ensure full compliance, especially given that you collect sensitive data for custom products.